Call Hasbro to return figures. They will send you a shipping label.
Letter from Hasbro regarding replacement:
Thank you for contacting Hasbro, Inc., and for bringing this matter to our attention.
Please be assured that we have shared your concerns with the product team. We will be pleased to arrange an exchange of the complete product for you as, unfortunately, the figures are not available separately.
To help facilitate the process, please use the postage paid mailing label that is being sent to you at the address you have provided. Simply package up your return and place the mailing label securely on the package. Drop it off at the Post Office window and it’ll be on its way back to us.
Once the product is received at our returns facility, we will be glad to send a new replacement product. If there is a production delay and this product is not available we will replace it with a product of equal value.
We want to assure you that all of us are dedicated to maintaining quality products. We hope you and your family will enjoy our products for many years to come.